At The Cologne Man, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Please allow us 1-2 business days of processing time. All orders are conditioned to credit card confirmation and product availability.
SHIPPING ON ALL US ORDERS:
We offer competitive shipping rates on all orders (excluding taxes), to anywhere in the United States.
Please consider that because we make every effort to ship your product as quickly as possible, once the shipping process begins we are unable to make any changes to your order.
SIGNING FOR YOUR PACKAGE:
Some orders require insurance against theft and accidental damage during delivery($150 and more). Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. You can always contact us or go to the carrier's website to arrange another delivery date on your desired day. If you wave the signature confirmation The Cologne Man will not be responsible for theft or damage to the product.
SHIPPING POLICY FOR CANCELLATIONS:
In cases of cancellations,
The customer is responsible for any and all shipping and handling charges (provided the order has already shipped). Even if there were no initial shipping fees connected to the order (this would apply to an order of free domestic shipping with $50 and above, or purchases made with Store Credit),
The customer will be held responsible for all shipping charges of returned items. Such charges may include the cost of shipment for returning the item, applicable taxes, and any other qualifying fees that may apply.
Canceled Orders: Eligible for a full refund, including SH, ONLY if canceled prior to shipping. We cannot process claims, refunds or additional requests once a package is in transit with the carrier.
Free Shipping Offers: For free shipping packages, the shipping cost will be assessed and deducted from the final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.
Undelivered, Unclaimed, Refused, or Returned Packages:
A Return to Sender fee of $9.00 will be assessed accordingly. Shipping Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused, or returned packages, unless it is a Company error. For free shipping packages, shipping cost will be assessed and deducted from the final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.
Redelivery Fee Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment, or missed a scheduled delivery, you will be responsible for SH unless it is due to Company or Carrier error.
SALES TAX POLICY ON RETURNS AND EXCHANGES:
Sales taxes will be refunded fully on all qualifying returns and may vary on Exchangeable items depending on the price of the item. For further information about our Returns and Exchanges policy, please refer to the section pertaining to the policy.
INVALID OR UNCLAIMED SHIPPING ADDRESSES:
If a customer provides an Invalid or Unclaimed Shipping Address Thecologneman.com will charge the customer for re-shipping the order.
DOMESTIC STANDARD SHIPPING ORDERS:
Will be shipped free of shipping charges. Such orders may take anywhere up to 5-8 business days. (Tracking Number Provided)
Domestic orders (Free Standard Shipping)
SIGNING FOR YOUR PURCHASE
Some orders require insurance against theft and accidental damage during delivery($150 and more). Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. You can always contact us or go to the carrier's website to arrange another delivery date on your desired day. If you wave the signature confirmation for your package, The Cologne Man will NOT be responsible for any theft and damage.